Frequently Asked Questions
We are here to help
When will my order ship?
Orders placed Monday through Wednesday before 5:00 PM PST get processed next day and are shipped overnight via FedEx. Orders placed Thursday-Sunday ship out Monday-Tuesday following week for next day delivery. All Del Real Foods products are shipped in Eco-Friendly High-Performance Insulation with ice packs.
*During peak ordering seasons and holidays, orders may take longer to be processed. Keep an eye out for disclaimers on our website that let you know if certain products may not be able to ship right away.
Will my order ship tax-free?
No, our products are not tax free and are subject to respective state and local taxes. Taxes will be applied at check out.
Do you offer free shipping?
Can I update the shipping address on my order?
Please review your shipping address carefully before you submit your order. Once your order is submitted, your address can not be changed.
Where does Del Real Foods ship?
We currently ship to residential/commercial addresses in all 50 states. We do not ship to P.O. box addresses or addresses outside of the United States. Please see our Shipping Rates, Transit Times, and Rates for details.
How will my order ship?
All orders are shipped via FedEx Standard Overnight or Ground, depending on your proximity to our shipping facilities. Del Real products are shipped in Eco-Friendly High-Performance Insulation with blue ice packs. Please refrigerate upon arrival.
COVID-19 Update: As our supply chain takes every precaution for the health and safety of our staff members and our customers, you may experience longer than expected delivery times.
My order tracking says my package was delivered, but I have not received it. What do I do?
Please use your FedEx tracking information to make sure that FedEx did not reroute your delivery because of a specific instruction associated with your address (some residential/commercial buildings have these pre-set). If your delivery is still missing, please reach out to us at firstname.lastname@example.org so that we can help you find a solution.
Can the ice packs be reused?
Yes! The ice packs may be reused. Simply freeze them again.
Ordering and Order Issues
Can I use two promo codes for one order?
Discount codes may not be used in combination with any other promotion.
What forms of payment do you accept?
We accept all major credit cards and debit cards, including Visa, American Express, Discover, and MasterCard as well as Apple Pay and Google Pay
How can I update items in my order?
I received the wrong items in my order. What do I do?
My order is missing an item. What do I do?
When will I be charged for my order?
Your debit/credit card (or Paypal account) will be charged once your order is placed.
How can I check the status of my order?
RETURNS AND Refunds
What is your return policy?
We do not accept returns. If you receive an item that is incorrect or damaged in any way, please reach out to us at DRFOnline@delrealfoods.com as soon as possible so that we can help you find a solution.
What's your cancellation policy?
Do you offer refunds?
We do not provide refunds. If you receive an item that is incorrect or damaged in any way, please reach out to us at email@example.com as soon as possible so that we can help you find a solution.
STILL HAVE ANY QUESTIONS?
Call: +1 (951) 681-0395